Hi David,

OK, thank you for that information.

Here's the process to get the SiB going on that older firmware.

1) In SiMP, go to add a new SiB (the + bottom right).
2) Press on "minimal setup: skip guide"
3) Put your SSID from your WiFi exactly as it is (capitalization, spaces, it must match 100%)
4) Do not click on scan "Scan WiFi Access Points"
5) On the next page, put your password for the access point
6) On the next page enter the name of the SiB - ideally the application you want to use the SiB for
7) On the next page, press on the button "Try without Bluetooth"
8) Now, go to "settings" and then "WiFi" and once you're there in the WiFi page that lists all SSIDs found by your phone, press the SiB to turn it on.
9) Now that your SiB is on and flashes a white led you will see an SSID appear (might need to press on scan on the phone) that comes up as "Setup your SiB"
10) Select that SSID and the phone will connect to it
11) Return to SiMP's page of configuration where you were last and the pairing should succeed now

Please try the above and hopefully it should work.

Best of luck!

Regards,
Mark

Hi David,

That's great news, glad you got those 2 setup!

Ok, don't upgrade them yet to the latest, our engineer didn't get a chance to look into the upgrade path from 704 to understand where the other got stuck.

Will hopefully tell you in the next couple days the upgrade path from 704 to the latest 983 version.

Once you have the latest f/w installed, you will be able to install any app.

But just to clarify, if you had paired those 3 SiBs back in the day and loaded then the programs we made available, they would still be doing their job fine today because once a SiB is running a task, there's often no need to upgrade, unless it is for a reason of security or better WiFi connection performance etc.

However, as we update the apps, we also often take advantage of new features we add to the firmware itself, so current apps would not run properly on a 704 SiB.

We'd be happy to cover that SiB under warranty and send you a new one, but you'd have to pay only for the shipping. You don't have to send the current one back.

Regards,
Mark

Hi David,

I'm not too clear on this.

What was the purpose of deleting the SiB from SiMP?

Regards,
Mark

Hi David,

The command is actually "format please" gotta add the please after - just an extra precaution.

Can you tell us the name of the SiB you deleted from SiMP please?

Thanks,
Mark

Ahh great, so you managed to recover the lost SiB - that's very good news.

Our recommendation is try updating to 714 and after that's succeeded, go to 973.

Will send the SiB with the accessories, no problem.

Regards,
Mark

Hi David,

Ok can you please try updating through the following steps from the 7XX f/w you're in.

Update 780
Update 840
Update

That's it - lets see how that goes!

Regards,
Mark

Hello. Unfortunately I have the same problem with the latest update that bricked the SiB(dim blue light):
-I had 801 installed
-I tried to install an app but it was saying that I have to update first
-Ran the update command and got :
Firmware update succeeded. To finish the update, your SiB will be unresponsive for a short time. A faint light will be visible as the process completes (harder to see in daylight and dark colored SiBs) - sometimes you might need to press your SiB to complete the process. Your SiB will restart when finished.
-The dim blue appeared and I let it finish for more than an hour but the light stayed on so I tried pressing the button a couple times but no luck. I also tried shorting and removing the battery but the dim blue light is still on and doesn't accept any input.

How can I revive it?

Hi Radu,

I see you're in Romania.

We sent you the SiB in January 2020 and it was the only item you purchased.

The SiB is guaranteed to be compatible with the programs that are available immediately after purchase and as long as you update it regularly, it will be compatible with more programs as we release them, but updating after almost 3 years can indeed create problems because of the massive jump in versions.

Having said that, we'd be willing to cover the SiB under warranty and replace with a new one, but we can not cover the shipping costs unfortunately.

Shipping to EU these days is also very costly and I just looked up the rate to send the SiB would be $19.53. If you wanted to buy another SiB or an accessory, I'm sure the shipping wouldn't increase and might make it more worth it for you..

Regards,
Mark