Thing is.. if that's your SiB then you already paired it.

If you already paired it then you can't pair it again, that process is done.

That SiB is obviously working fine because it reported on our network as it should when it gets pressed.

The question now is not bout pairing, but rather, when you press it you're not getting a message?

We need to focus not in the SiB, but in your report that you said you were waiting for a PIN for SiMP - this too is not right.

To pair the SiB you must have had SiMP active and if SiMP was active, you've already received a PIN and chosen a password and you should be using that to log in and there's no reason why it shouldn't work.

Perhaps you forgot the password you used for SiMP? - if so, you will need to use the password reset function and once you get to log in with SiMP all your messages from your SiB should arrive fine.

So again, the SiB is obviously working (you've set it up in the past), SiMP has been configured in the past also, you just need to get it working again in your phone

Hi there,

Not at all, please don't think that for a moment - I'm here to help and always happy to do so.

Sooo if you don't know the SiMP password, please try the password recovery utility. The facility is here: https://www.simp.me/recover and then you can get a new password etc.

Once you manage to log into your profile, then click on the option that is NOT "pair a SiB to SiMP" I think its something like "Start messaging with SiMP" - choose that.

Then SiMP will get the conversation you had when you first paired the SiB and you'll be done.

I saw your SiB again in our logs meaning its working perfectly, its connecting to the net via your WiFi and logging in when pressed - so there's nothing wrong with it.

Once you get SiMP working with your existing profile, I think all will be fine from then on.

Please try it and let me know.

Regards,
Mark

Hi, I'm not sure where or why you understood that you had to make a new convo - I re-read my communication and I didn't suggest that.

On November 6th the SiB came online and checked with us for messages, did you change location or anything changed from that day onward?

Actually the fact that the SiB is flashing white "implies" that its back to provision mode - as in, ready to pair. Did you by any chance try to reset it on Nov 6th?

I have to admit, I did make a mistake earlier when I said we saw the SiB on our side. That turns out to be incorrect. The log on our side was not clear to me (I'm not an expert techie) the difference between a SiB and a conversation interaction.

You've sent many messages to the SiB during these last few days from the conversation and that appeared to me as if it was actually your SiB, when in fact it wasn't.

I got an engineer involved this morning and asked him to try and figure out your problem because I couldn't and he said that your SiB was last logged in on November 6th. After discussing my confusion the log has been fixed so that its easier to read on our side - I'm sorry for the wrong info.

So what it looks like now, is that your SiB (based on flashing white) is ready to pair up again, so if you could try that from SiMP and see if you can pair it?

Regards,
Mark

Hi there,

Just before we go into anything else, I'd like to point out that in all your screen shots, your WiFi didn't look to be turned on.

If you WiFi is not on, then this would be a significant reason for failure to find the access points and pair SiB.

If it was on, then the above is irrelevant naturally, but the icon for WiFi is missing.

Regards,
Mark

Ahh ok! then I'm glad..kind of that it was on.

Ok so here's what you need to do I think.

First get SiMP back to synced state where you see your old conversation/s and that's it (if you open SiMP now and you see 1 or 2 old conversations there, its all good and done).

Leave SiMP aside and try pairing the SiB using the direct method, which is:

You go to your wifi scan on your mobile, you do a quick on press for the SiB and it should appear on your scan list as SiB something. When it does, click on it and then hopefully you're prompted with a configuration page by the phone - similar to what you'd get out of airport wifi set ups.

Thing is, both the SiB and SiMP were working fine until Nov 6th then something happened as you were tinkering with them that it disconnected the SiB and from then on, it went down hill.

If the firmware version that is running on your SiB is the same one as when it was shipped to you at the beginning of the year, then you have a version that doesn't have the latest features for pairing or even for resetting to factory default via SiMP.

IF when you go to wifi scan you don't see the SiB, you're going to have to try and reset the SiB by long pressing it 3 times for 11s at a time - unfortunately, this is not extremely reliable and that's why on the latest firmware you get to reset the SiB by using SiB and it works via Bluetooth.

Regards,
Mark

Thanks for trying Mark, I guess I got a dud