There are dozens of version of both Android and iOS operating systems.

We have tested many and found a way to make the pairing process succeed in all that we tested, but for those that have a version we didn't try with, your pairing might be failing.

If that's the case for you, there's a an alternative method to pair the SiB to your SiMP and its quite easy also.

Rather than using SiMP to pair, we have created an "airport" type web based section where you will be able to enter the details instead.

To access this web portal all you need to do is follow these steps:

1. Go to your mobile phones WiFi settings page.
2. Press your SiB.
3. Force your phone to "scan" for new WiFi access points.
4. You will see "Setup Your SiB" come up, please select it.
5. Your phone should prompt you at this time to open a web browser window to configure, please do.
6. Enter your details starting with your mobile number, the mobile number should start with your country code (no need for a +). As an example, for the USA, enter 15551231234 or UK 441234123456.
7. Give your SiB a name - something that identifies its purpose.
8. An access point the SiB can see will be shown, if you are given a choice to select another (if you want to select another) you can do that.
9. Enter the WiFi password for that Access Point.
10. Press SAVE.

You will see progress and hopefully get a report of "Success".

The SiB should power off and now you can get your mobile back on the WiFi access point you desire.

**In the case that you didn't get the best access point shown during step 8 above, this might have happened due to the SiB not picking up the AP during the scan for Airport provision feature.
To get your desired access point set up on the SiB you will need to send it the command which is designed to add new AP's to the SiB.

The command is sent from within the conversation that's been created on your SiMP by the new SiB. So please go in there and you will see the welcome message etc.

The command syntax is: AP add SSID Password. If your WiFi SSID is: MyWiFI_1234 and your password is: $12bexU

You will need to send the command: Ap add MyWiFI_1234 $12bexU

Notice how careful attention is given to upper case and lower case letters.

That's it! - the process although a bit more cumbersome than the automated one, should get the SiB paired to your SiMP and onto experimenting and using it normally.

Hi Joe,

Actually a hard reset is possible and easy.

Just press the SiB 3 times from off.

What you do, is you press it hold it, wait for color to change, release, press again repeat 2 more times.

This factory resets it.

Regards,
Mark

We've never tested with a PC the result - though we might see what is possible there in the future.

Can you tell us what version of phone you have please and the operating system, the more detail you give us the better so that we can narrow it down. We'll try and solve this for you.

Mark Baum wrote on Feb 19^th, 2020 at 3:15am:


Samsung Galaxy S8 running Android version 9. Jan 1, 2020 security patch level.

holycow wrote on Feb 21^st, 2020 at 5:27pm:


Thank you, we will try and solve this as soon as possible and let you know when the patch is applied.

MatthewR wrote on Feb 22^nd, 2020 at 11:50am:


Hi there, sorry to hear of your frustrations - the SiBs are fine, the software is very good too, but there's just too many platforms out there and we're working towards covering all.

Unfortunately I'm not understanding your chain of events properly and so its hard to assist you.

When the SiB appears during your wifi scan, you should be able to connect to that SiB and that's it, then you would be prompted to enter credentials. If your device is not doing this then its something we need to overcome because you have a specific device model or OS type.

Thing is, another option, if you have any other device in your home or work you can actually pair your SiB via another device and once its paired, your SiMP in your own device will get the conversation for controlling the SiB.

If you do try another device, make sure you enter your own mobile number in the other device - its the one thing that ties your SiB to your own device.

Finally, if you have tried the above and nothing works, you can be certain that soon enough we'll have a patch for your problem that will make it smoother to pair your SiBs.

My phone a Samsung s10e updated to latest version. I'll keep trying cheers

MatthewR wrote on Feb 25^th, 2020 at 10:00pm:


OH! I see! fantastic, so once you go through the above procedure, rather than get a pop up as on some phones happens, you open chrome or internet browser and its there at the bottom on your phone. Wonderful, thanks for letting us know!